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Move statuses to support service counseling

User Story: Create new move "status" for Services Counseling

We need to define states for when moves go to service counseling and when service counseling is complete *it would be nice to minimize the impact of this to downstream systems.

Considered Alternatives​

  • Create two states and one new timestamp
    • When a customer submits a move, the submitted timestamp is always set.
    • If the move is routed to service counseling, the move state is set to needs_service_counseling. Otherwise it is set to submitted.
    • When the service counselor is done, the move state is set to service_counseling_completed and the service_counseling_completed_at is set to the current time.
    • The TOO queue excludes items in draft, needs_service_counseling and shows those in service_counseling_completed (along with other states it currently shows).
  • create one state and one new timestamp
    • When a customer submits a move, the submitted timestamp is always set.
    • If the move is routed to service counseling, the move state is set to needs_service_counseling. Otherwise it is set to submitted.
    • When the service counselor is done, the move state is set to submitted and the service_counseling_completed_at is set to the current time.
    • The TOO queue excludes items in draft, needs_service_counseling and shows those in submitted (along with other states it currently shows).

Decision Outcome​

  • Chosen Alternative: Create two states and one new timestamp
    • This more closely matches the mental model of the user and is not significantly more work than the alternative.
    • We don't get into a confusing situation where moving to submitted updates different timestamps.